Help & FAQ
Everything you need to know about tennis club management software
Straight answers to the questions board members and sports directors ask before switching from spreadsheets and WhatsApp to a dedicated system.
Processes, permissions, and rules in one interface
Frequently asked questions
If your question isn't answered here, contact us directly and we'll get back to you.
e-MasterClub starts at 29 €/month for the Starter plan, 59 €/month for Advanced, and 99 €/month for Pro Plus. All plans are billed monthly, cancellable at any time, with no setup fee. See the full breakdown on the Pricing page.
Members book available time slots online in a real-time calendar. The system enforces your club's rules automatically: booking limits per member, advance-booking windows, and blackout times, so double bookings and manual conflict resolution disappear.
It's the digital version of the German club custom where members formally challenge each other for a ranking match. Scheduling, result entry, and approval by the sports director all happen in the system instead of scattered WhatsApp chats.
Rollout starts with a guided demo where we map your club's existing rules (booking limits, membership tiers, fee structure) directly in the system. Most clubs are ready to invite members within a short setup phase after that.
Yes. e-MasterClub is hosted in Germany, consents are versioned so you can prove what a member agreed to and when, and data-protection processes are documentable for your board.
The workflows are designed for tennis clubs with roughly 50 to 300 members, where a volunteer board, a sports director, and club administration need to share consistent data instead of separate spreadsheets.
The rule engine, challenge ladder system, and membership/dues workflows are purpose-built around tennis club processes such as court time slots and ranking challenges. If your club runs different processes, request a demo and we'll tell you honestly whether it fits.
A generic booking app only manages time slots. e-MasterClub connects court booking with membership management, the challenge ladder system, dues, GDPR consent, and billing in one continuous workflow, so decisions in one area (like a fee change) are reflected everywhere else automatically.
No. All e-MasterClub subscriptions are month-to-month with no minimum term and no setup fee.
Request a demo. We'll walk through your club's specific booking rules, membership structure, and challenge ladder process directly in the system so you can see it working before you decide.
Next step
Still have questions? Let's go through them in a demo
Request a free demo and we'll walk through your club's specific booking rules, membership structure, and pricing.